PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE RIDEON PLATFORM. BY USING THE RIDEON CANADA PLATFORM YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IN CASE YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED HEREIN, YOU MAY NOT USE OR ACCESS THE RIDEON PLATFORM.
These terms of service constitute a legally binding agreement (the “Agreement”) between you and RideON Canada Inc., a company with its registered office at 180 Northfield Dr. West Suite 4, Waterloo, Ontario Canada (“RideON Canada Inc.”, “RideON Canada”, “RideON”, “we”, “us” or “our”), by which expression includes our legal representatives, administrators, successors-in-interest, permitted assigns and affiliates (“Affiliates”) including but not limited to:
The RideON Platform provides a digital transportation network that allows registered users (“Riders/Customers”) to order and receive rides from registered independent contractors (“Partners/Drivers”). Each User shall create a User account that enables access to the RideON Platform. For purposes of this Agreement, the driving services provided by Partners to Users that are matched through the RideON Platform shall be referred to collectively as the “Driving Services”. Any decision by a User to accept Driving Services is a decision made in such User’s sole discretion. Each Driving Service provided by a Partner to a User shall constitute a separate agreement between such persons.
You acknowledge that neither RideON nor its affiliates provide transportation services or function as a transportation carrier or transportation service provider or own any vehicles for transportation and that all such transportation services are provided by independent third party contractors who are not employed by RideON or any of its affiliates.
Subject to your compliance with this Agreement, RideON grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use the RideON Platform on your personal device solely in connection with your use of the RideON Platform; and (ii) access and use any content, information and related materials that may be made available through the RideON Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by RideON and RideON Canada licensors.
The RideON Platform and all rights therein are and shall remain RideON Canada property or the property of RideON Canada licensors. Neither this Agreement nor your use of the RideON Platform grant to you any rights: (i) in or relation to the RideON Platform except for the limited license granted above; or (ii) to use or reference in any manner RideON Canada company names, logos, product and service names, trademarks or services marks or those of RideON Canada licensors.
To become a RideON Partner, you will be required to register with RideON and provide us with specific personal information. We reserve the right to perform background checks and to obtain a driver’s record directly, and through third party providers. We reserve the right to reject any RideON Partner application at any time for any reason and to de-authorize any RideON Partner for any reason.
As RideON Partner you must be in lawful possession of a vehicle either as an owner or lessee. To become a RideON Partner you must use a vehicle that complies with all applicable laws, no more than 10 model years old and should be in good working condition. You are required to use a vehicle that is model approved by RideON. You shall provide RideON with a description of each vehicle and a copy of vehicle registration for each vehicle(s) you intend to use to provide driving services under this agreement. Any misrepresentation regarding your vehicle shall be deemed a material breach of this agreement. You are solely responsible for all costs and expenses in connection to providing services under this agreement including but not limited to; cost of fuel, fuel taxes, excise taxes, permits of all types, gross revenue taxes, road taxes, toll charges, income taxes, equipment use fees and taxes, licensing, insurance coverage and any other tax, fine or fee, imposed or assessed against the equipment or you by any local, provincial or national authority.
RideON Canada provides optimized mapped routes, which include pick-up and drop-off locations. Routes may be updated in real time and each Route (driving service) you accept will be deemed a separate contractual engagement.
You agree that RideON Canada has sole discretion to determine the price of driving services ordered through the platform. Pricing is based on but not limited to such factors as time of order, distance and location. RideON Canada adds a booking fee to the basic fare and deducts a percentage of the basic fare prior to remitting the fee to you.
RideON Canada charges its users standard trip charge (which include the basic fare and booking fee) for each driving service provided by our partners. For each RideON Canada driving service you complete according to the terms described herein you will receive the trip charges (less booking and RideON fee). RideON Canada holds sole discretion to determine the standard trip charge and such charges are subject to change at any time. All standard trip charges are payable by RideON Canada within 45 calendar days after the successful completion of the applicable driving service. RideON Canada reserves the right to withhold payment or charge back your account any amounts otherwise due to RideON Canada. If RideON Canada believes it is obligated to obtain tax information and you do not provide this information to us after a request we may withhold payments until such information is provided. In case of errors or omissions in contact or payment information, which result in third party fees (e.g. returned or cancelled payments) such fees shall be deducted from the newly issued payment. In case of any payment disputes you will notify RideON Canada in writing within 30 days of the payment. Failure to give notice will result in waiver of disputed claim. We may withhold any taxes, regulatory or government fees or any amounts due to you as required by law.
You may at your sole discretion determine when you would like to be available to receive RideON Canada driving service requests. When you indicate you are available to complete RideON Canada driving services, we may send you notifications for which, you have the discretion to accept or decline. If you decline more than 80% of driving service requests in one month we may terminate this agreement. Once you accept a RideON Canada driving request you must complete such driving service according to this agreement. We reserve the right to allocate driving service requests at our sole discretion among partners and are under no obligation to provide you with any RideON Canada driving service requests.
You acknowledge that users may cancel requests for driving services that have already been accepted by you. In the event a user cancels their driving service request RideON Canada may charge a cancellation fee on your behalf. The cancellation fee may be considered the fare for cancelled services and RideON reserves the right to deduct any amount per cancellation.
Upon accepting a driving service request from a RideON user, you must promptly reach the requested pick-up location. Once you have arrived you must seek out the user (via text or phone) and wait at least 5 minutes for the user approach.
In the event a RideON Partner fails to pick up a RideON User after having accepted a driving services request the partner may be charged a Failure to pick up fee by RideON Canada. The fee may be waived in extraordinary circumstances, which include but are not limited to medical emergencies, motor vehicle accidents or at the sole discretion of RideON Canada.
The RideON Canada platform provides a system to catalogue partner driving services. Upon completion of a driving service RideON Canada will save the details of your completed driving service in our database and the information will be made available to you in your partner app or the online portal through our website.
The partner reports will include a breakdown of the amounts paid (or outstanding). Should there be any errors you must notify RideON Canada of the corrections needing to be made in writing within 3 business days of the completion of the driving service. If notice is not received within the specified time period RideON Canada will not be liable for any mistakes, corrections or for recalculation or disbursement of fare.
You acknowledge and agree that you are required to complete all tax registration requirements. You shall comply with the requirement to register with the government for HST/GST purposes, and make remittances and HST filings as required by law. You are responsible for calculating and remitting all tax liabilities related to receiving driving service fees as required by the applicable law; including but not limited to federal and provincial taxes, Canada Pension Plan (CPP), Employment Insurance (EI), and workers compensation board (WCB).
You further acknowledge and agree that you are responsible for the taxes on your income resulting from driving services. RideON Canada may within its reasonable discretion and applicable government regulations collect and remit taxes resulting from your driving services or provide any relevant tax information you have provided directly to the applicable government or tax collecting authorities on your behalf.
Subject to applicable law RideON Canada and its affiliates may, but are not required to provide to you, any user, insurance companies or regulatory agencies any information (including personal information) about you or any transportation service provided if:
You agree to maintain during the term of this agreement on all vehicles operated by you, automobile insurance that protects against bodily injury and property damage to third parties at a level, which satisfies the minimum requirement to operate a private passenger vehicle on the road within the applicable territory. In certain jurisdictions, you may be required to maintain an automobile liability insurance which is in excess of the private passenger vehicle levels and you agree that your insurance complies with such increase. You agree to provide RideON Canada and its affiliates a copy of the insurance policy, policy declarations, proof of insurance identification card, and proof of premium payment upon request. Additionally you must provide RideON Canada with written notice of cancellation of any insurance policy required by us. RideON Canada has no right to control your selection or maintenance of your policy. You must be a named insured or individually rated driver, for which a premium is charged, on the insurance policy at all times and it is your responsibility to notify your personal insurance company of your agreement with RideON Canada Inc.
Transportation network company insurance policy (“TNC Policy”) will provide you with insurance coverage in accordance with its terms. The TNC Policy is independent of these terms and is subject to its own terms, conditions and exclusions. if you are insured under the TNC Policy your address for service for documents from our insurer will be our mailing address and you waive any right to receive notice from our insurer at any other address. You also agree that if you have either accepted a request for transportation and/or logistics services through a third-party transportation network or through a company that provides services similar to the RideON Service; or are providing transportation and/or logistics services which you have been connected to through a third-party transportation network or through a company that provides services similar to the RideON Service, you will be deemed not to be available to receive requests for transportation services for the purposes of the TNC Policy. Your status on the Partner App may also deem you not to be available to receive requests for transportation services for the purposes of the TNC Policy. You are required to inform your personal insurance provider that you are performing the transportation services you are performing under this Agreement and are aware that there may be a difference in coverage between your personal insurance policy and the TNC Policy. You are required to provide RideON with proof of the insurance, and you are further required to provide us with updated insurance information during the term of this Agreement.
This agreement begin on the date accepted by you and shall continue until terminated as designated herein. Either party may terminate this agreement with or without cause at any time immediately without notice (for reasons including but not limited to breach of this agreement by either party, bankruptcy or insolvency).
Upon termination of the agreement you will immediately delete and remove the RideON Partner app from any of your devices. Outstanding payments and obligations post termination of this agreement shall be fulfilled in accordance with this agreement.
Unless otherwise specified, RideON Canada is acting as the limited payment collection agent solely for collecting payments from users on your behalf. The relationship of the participants in this agreement are solely that of independent contracting parties. This agreement is not an employment agreement, nor does it create an employment relationship between RideON Canada and you. No joint venture, partnership, or agency relationship exists between you and RideON Canada.
The RideON Platform may only be used by Individuals who can legally form binding contracts under applicable law. To become a RideON Canada Partner you must meet the following requirements:
With respect to your use of the RideON Platform and your participation in the Driving Services, you warrant represent and agree that you will not:
RideON and its Affiliates are not responsible for the conduct, whether online or offline, of any User or Partner using the RideON Platform or undertaking Driving Services. You are solely responsible for your interactions with other Users or with Partners. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Partners or Users. By using the RideON Platform and participating in the Driving Services, you agree to accept such risks and agree that RideON is not responsible for the acts or omissions of Users or Partners on the RideON Platform or participating in the Driving Services.
RideON and its Affiliates expressly disclaim any liability arising from the unauthorized use of your Partner account. Should you suspect that any unauthorized party may be using your Partner account, or you suspect any other breach of security, you agree to notify us immediately.
Incident response team is available 24/7 to assist with the incident and the vehicle accident. For emergency please dial 911. A hotline is available through a Toll-Free Number: 1-877-537-8808 to report incidents or safety concerns.
RideON customer service is available in app via web https://rideoncanada.ca/contact-page/ or you may contact us at: email@example.com to help with billing, technical support, lost and found and other non-emergency issues.
IN NO EVENT SHALL RIDEON AND ITS AFFILIATES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE RIDEON PLATFORM OR DRIVING SERVICES, EVEN IF RIDEON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RIDEON AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE RIDEON PLATFORM OR THE DRIVING SERVICES OR YOUR INABILITY TO ACCESS OR USE THE RIDEON PLATFORM OR THE DRIVING SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY PARTNER OR OTHER THIRD PARTY PROVIDER, EVEN IF RIDEON OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RIDEON AND ITS AFFILIATES SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL.
You agree to indemnify and hold RideON, its Affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses including attorneys’ fees arising out of or in connection with:
b) Your breach or violation of this Agreement or your violation of the rights of any third party, including Partners.
You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the RideON Platform or Partner Services (collectively, “Disputes”) will be settled by binding arbitration between you and any relevant Affiliate in your jurisdiction, or between you and RideON Canada Inc. if no other Affiliate is incorporated in your jurisdiction, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and RideON are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. The arbitration shall be conducted in accordance with the provisions of the Arbitration Act, 1991 , S.O.1991, c.17. It is further agreed that, subject to the limitations imposed by the Arbitration Act, 1991, such arbitration shall be a condition precedent to the commencement of any action at law other than actions seeking only equitable relief. The decision from the arbitrator shall be final and binding on all parties. All arbitrations shall be conducted by a single arbitrator in Waterloo, Ontario Canada.
RideON may give notice by means of a general notice on the RideON Platform, electronic mail to your email address in your Account or by written communication sent to your address as set forth in your Account.
You may give notice to RideON Canada Inc. by written communication sent to our email address at firstname.lastname@example.org and to our office by registered mail to: 180 Northfield Dr. West Suite 4, Waterloo, Ontario Canada.
You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to RideON’s business, operations and properties, including User information (“Confidential Information”) disclosed to you by RideON for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of RideON in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to RideON with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by RideON or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of RideON; becomes known to you, without restriction, from a source other than RideON without breach of these Terms of Service by you and otherwise not in violation of RideON’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to RideON to enable RideON to seek a protective order or otherwise prevent or restrict such disclosure.
You may not assign or transfer your rights under this Agreement in whole or in part without prior written approval from RideON Canada Inc. You give your approval to RideON for it to assign or transfer its rights and obligations under this Agreement in whole or in part, including to: (a) a subsidiary or affiliate; (b) an acquirer of RideON Canada equity, business or assets; or (c) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, RideON or any Partner as a result of the contract between you and RideON or use of the RideON Platform.
If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.
To resolve a rider or driver issue regarding the RideON Platform, you should first contact our Customer Service Department via web https://rideoncanada.ca/contact-page/. You may contact us at email@example.com.
Corporate Head Office
180 Northfield Drive West, Suite 4
Waterloo, Ontario N2L 0C7 Canada
British Columbia Office
7404 King George Blvd., Suite 200,
Surrey, British Columbia, V3W 1N6
Last updated on January 27, 2020.