Collection of Personal Information

The privacy policy applies to persons who use our services to request transportation and other on-demand services. The privacy policy does not apply to other third-party providers. We will not collect your personal information for sales and marketing or to identify individuals. We collect, use and disclose information you provide to us to manage your personal account to access our services. This information may include name, email, phone number, birth date, gender, postal address, payment method, profile picture, any notes and other information you choose to provide us. We will retain your personal information when it is legally required.

You agree that we may use your personal information for following purposes:

  • i. To prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches and to enforce our Terms and Conditions.
  • ii. To contact you, by email, push notification, text messages or by telephone to inquire about our services for targeted marketing activities, updates and promotional offers based on your preference or for any purposes as set in this Privacy Policy.
  • iii. For safety and insurance, we will collect and disclose your information to insurance companies and to any party that is directly involved in personal security or insurance related claims for investigation, resolution and settlement purposes. Such information may include your name, phone number, address email, your location at the time of incident, app logs 24 hours prior to or following the incident.
  • iv. For obtaining and maintaining operating permits/licenses from local and regional municipalities including but not limited to Region of Waterloo, City of Hamilton, Guelph, London, and Sudbury.
  • v. To cooperate with and aid in preventing illegal activities with local law enforcement agencies including local police departments, OPP and RCMP
  • vi. To facilitate the communication between you and driver by means of voice calls and messages.
  • vii. We may collect information about your device hardware model, software, operating system, device motion information.
  • viii. When you request services, our Drivers may provide us with a User rating after providing services to you.
  • ix. To Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages.
  • x. To perform internal operations, including prevention of fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
  • xi. RideON partners (the “Drivers”) have access to your personal information to make a contact through voice call and text message immediately prior to your pickup request to offer service.
  • xii. RideON Canada may share with your employer (or similar entity) and any necessary third parties (e.g., an expense management service provider) if you participate in any corporate account.

Location Information

We may collect location data about the trip from the RideON app used by the Driver. If you permit our app to access location services through your mobile operating system (“platform”), we may also collect the location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.

Driver Information

Drivers will be required to provide us with personal information including full name, vehicle make and model, license plate number, driver’s license, vehicle registration and proof of insurance. We may use this information for verification purposes, to perform background checks by us or third party. Riders will be able to view name, photo, type of vehicle and license plate number of assigned driver. RideON or its service providers may use this information for business purposes, including marketing, service improvement, market research, obtaining and maintaining insurance and such other purposes.

RideON or its service providers will collect vehicle location data through partner mobile application. Drivers agree to the use of vehicle location data for the business purpose including for communicating the vehicle location to the rider, for vehicle routing, estimating transit times, to access your performance, to enhance our services, to facilitate the investigation, settlement, and resolution of insurance claims inquiries and such business needs. Also, you as driver agree that we may freely use, reproduce, license, distribute and otherwise commercialize driver location information and you are not entitled to receive any compensation or reimbursement of any kind from us for the use of driver location information.

Transaction and Logs Information

When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services

Usage and Cookies Information

We collect information about how you and site visitors interact with our services, preferences expressed, and settings were chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

We and our service providers, third parties, and other partners use cookies and other identifications on our Services for several purposes, including authenticating users, remembering user preferences and settings, analyzing traffic and trends, and online behaviours and interests.

Customer Services

Upon sign up, we will collect personal information you provide and we will send you a welcome email to verify your username and password. We will communicate with you in response to your inquiries, to provide the services and to manage your account. We will communicate with you by email or telephone.

Privacy Policy Updates

We reserve the rights, at its sole discretion, to change, modify, update, add, or remove portions of this Privacy Policy at any time with or without notice to you.

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

If we plan to use your personal information for any other purposes in future not set in the privacy policy, we will only do so after informing you by updating this privacy policy.


You are also responsible for protecting the personal information by not providing to the third party for the services.


If you refer a friend to our Services, we will ask you for your friend’s name and their email address, mobile number or social media account. We will use this information to send a single email, SMS or social media message to any friends you invite to use our Services. If your friend does not register to use our Services, we will delete their contact information.

Contact us

You can contact us for any changes such as a change of address or telephone number. If you would like to access your information, you have any questions, comments, suggestions or find any errors, please contact us by e-mailing us at: support

Corporate Head Office
180 Northfield Drive West, Suite 4
Waterloo, Ontario N2L 0C7 Canada

British Columbia Office
7404 King George Blvd., Suite 200,
Surrey, British Columbia, V3W 1N6

This privacy policy was made available on January 27, 2020.