Eligibility & Conduct

For our complete terms and conditions please visit our Partners term of use.


The RideON Platform may only be used by Individuals who can legally form binding contracts under applicable law. To become a RideON Canada Partner you must meet the following requirements:

  • (i) Be at least 25 years of age.
  • (ii) A Valid Ontario G driver license for at least 3 years.
  • (iii) Must not have more than 5 demerit points.
  • (iv) Must pass driver abstracts or driver record check at least every 12 months.
  • (v) Must not have any major infractions or suspensions in the past 3 years.
  • (vi) Must be legally authorized to work in Canada.
  • (vii) No administrative driving prohibitions within the last 3 years
  • (viii) Must pass a background or criminal record check at least every 12 months
  • (xi) Three convictions or less for ‘pointable’ offences within the last 2 years.
  • (x) Must help riders with service or guide animals by welcoming their companions into your car.
  • (xi) Must take all reasonable steps to avoid discriminating against people with disabilities.
  • (xii) We reserve the right to request any Transportation Provider to complete a drug and/or alcohol test at any time. Failure to complete such test as requested shall be deemed a breach by you of this Agreement, and we may terminate this Agreement.  If you fail a drug and/or alcohol test, we have the right to terminate this Agreement.
  • (xiii) Must be ready for RideON compliance officer for ID verification for security and safety.
  • (xiv) No distract driving. The use of mobile device during the operation of the vehicle is strictly prohibited.
  • (xv) Distracted Driving is strictly prohibited.

Driver Partner Requirements and Information

  • (i) Driver Partner Requirements
    • A smartphone with data plan that can run the RideON Partner app.
    • Pass a Police Information and Vulnerable Sector Check at local police agency.
  • (ii) Vehicle Requirements
    • 10 years or newer.
    • 4 doors vehicle with 5 to 8 seats including the driver.
    • Good condition with no damage.
    • Must ensure the vehicle’s brakes are in good working order.
  • (iii) Safety Code Regulations
    •  Hour of service.
      • RideON limits the driving services for a max. of 12 hours a day.
      • Driver may resume services after at least 8 consecutive hours of break.
    • Pre-Trip Inspection and Vehicle Circle check.
      1. Service brakes, and brake adjustments;
      2. Parking brake;
      3. Steering mechanism;
      4. Lighting devices and reflectors;
      5. Tires;
      6. Horn;
      7. Windshield wipers;
      8. Rear vision mirrors;
      9. Wheels and rims;
      10. Emergency equipment;
  • (iv) Decals or Vehicle Identifiers
    • RideON official trademark.
    • 2 decals are required by act during driving services. (Front & Back windshield)
    • To identify the vehicle by law enforcement and riders.
  • (v) Record Check Certificate
    • Issues when pass both a police record check and a driving record check.
    • Present a digital copy on request by law enforcement in the partner ap under Documents.
    • Turn in a copy of each violation ticket, Notice and Order and roadside inspection report within 15 days.
    • Immediately report any accidents, convictions and violations.
    • Report any driver suspension you receive.

Restricted Activities, Driver Representations and Warranties

With respect to your use of the RideON Platform and your participation in the Driving Services, you warrant represent and agree that you will not:

    • (vi) Provide or attempt to provide Hail Taxi-cab service.
    • (vii) Park or stop in any Taxi-cab stand.
    • (viii) Charge or attempt to charge a fee to a passenger or any other person unless it is in accordance with the fee structure.
    • (ix) Impersonate any person or entity.
    • (x) Stalk, threaten, or otherwise harass any person, or carry any weapons.
    • (xi) Discriminate against any person due to their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age marital status, family status or disability in relation to the human rights code.
    • (xii) Violate any law, statute, rule, permit, ordinance or regulation.
    • (xiii) Cause a nuisance, annoyance or property damage to partners or other users while providing driving services.
    • (xiv) Commit any type of fraud.
    • (xv) No showcasing of rider recorded videos on social media or any other platform.
    • (xvi) Interfere with or disrupt the Driving Services or the RideON Platform or the servers or networks connected to the RideON Platform.
    • (xvii) Post information or interact on the RideON Platform or Driving Services in a manner which is false, inaccurate, misleading, defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal.
    • (xviii) Use the RideON Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
    • (xix) Post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information.
    • (xx) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the RideON Platform.
    • (xxi) “Frame” or “mirror” any part of the RideON Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose.
    • (xxii) Modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the RideON Platform or any software used on or for the RideON Platform
    • (xxiii) Rent, lease, lend, sell, redistribute, license or sublicense the RideON Platform or access to any portion of the RideON Platform.
    • (xxiv) Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the RideON Platform or its contents.
    • (xxv) Transfer or sell your Partner account, password and/or identification to any other party
    • (xxvi) Discriminate against or harass anyone based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, social status or sexual orientation.
    • (xxvii) You will only provide Services using the vehicle that has been reported to and for which a photograph has been provided to RideON Canada, and you will not transport more passengers than can securely be seated in such vehicle and no more than seven (7) passengers in anytime.
    • (xxviii) You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.
    • (xxix) You will be solely responsible for any and all liability that results from or is alleged as a result of your provision of Services, including, but not limited to personal injuries, death and property damages.
    • (xxx) You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records.
    • (xxxi) You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide transportation to Riders in all jurisdictions in which you provide Services.
    • (xxxii) You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the national safety standards and all applicable province or territory department of motor vehicle requirements for a vehicle of its kind.

RideON and its Affiliates are not responsible for the conduct, whether online or offline, of any User or Partner using the RideON Platform or undertaking Driving Services. You are solely responsible for your interactions with other Users or with Partners. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Partners or Users. By using the RideON Platform and participating in the Driving Services, you agree to accept such risks and agree that RideON is not responsible for the acts or omissions of Users or Partners on the RideON Platform or participating in the Driving Services.

RideON and its Affiliates expressly disclaim any liability arising from the unauthorized use of your Partner account. Should you suspect that any unauthorized party may be using your Partner account, or you suspect any other breach of security, you agree to notify us immediately.

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