RideON Canada Pet & Service Animal Policy

Clear Definition of Service Animals

  • A service animal is an animal that is trained to work or perform tasks for an individual with a disability.
  • If a driver is unsure whether the rider is accompanied by a service animal or not, they may inquire directly. The driver may ask questions regarding what tasks the animal is trained to perform.
  • Consistent with legal requirements, service animals are not required to wear a tag, be registered, or display any kind of proof that it is service animal. Riders are not required to provide documentation to drivers.

Service Animal Policy

  • If a rider has a guide dog or other service animal, they must be allowed to stay with them when receiving ride services from RideON Canada driving partners. More information about Ontario laws and standards on Accessibility can be found at Click Here.
  • The animal is easily identifiable as a service animal. For example, it’s wearing a tag or harness that shows it is helping the individual.
  • The person can also present some documentation showing that it’s a service animal. This could be a letter from regulated health professionals stating the animal is needed in case of disability, both visible and non-visible.
  • Please note, in accordance with RideON Canada policies on service animals, service animals are permitted to always accompany riders without extra charge, regardless of whether it is a Pet-Friendly Trip. Your federal and local laws may also require service animals to be accommodated without extra charge.

Riding With “Non-Service” Animals or pets

RideON Canada acknowledges that not all drivers are comfortable with having pets/Animals in their vehicles. This may be due to hygiene or health reasons as some individuals suffer from allergies towards certain animals. Therefore, it is recommended when you book a ride through RideON Canada, please inform your driver, or make special notes while booking the ride with animals or pets. This ensures a pleasant riding experience for both, riders and drivers.  It is up to the driver to accept or decline riding requests from riders accompanied by non-service animals.